Arrears Management

Zero Tolerance Arrears Policy

Strict Procedures for Late Payment of Rent

We have a ‘Zero Tolerance’ rent arrears policy within our office. Our policy is discussed with all tenants at their tenancy induction and they sign a form acknowledging that they understand this policy.

If Tenants do happen to fall into arrears, we know about it the same day as part of our daily arrears management routine. Prompt action follows in accordance with the Tenancy Legislation, keeping you informed throughout the process.

Fortunately, stringent screening of all applications together with our ‘Zero Tolerance’ policy and early intervention has enabled us to keep our rent arrears to a minimum.